Sales Training Course for Retail Store Salespeople
Course Overview
- Retail Sales Training Course
What you'll learn
Think and act correctly and ethically for maximum sales efficiency
Create positive emotion, trust, efficiency and correct communication with the customer from the first 5 seconds of the customers entry into the store
Fast and automatically detect the customer type and apply proper communication for that type of customer
Behave correctly and effectively toward negative customers
Establish rapid customer confidence in the seller, store and product or service that is sold
Present a product or service in a way that significantly increases customers desire to buy
Constantly sell above-average quantities of products and services, both in value and quantity
Constantly sell additional products and services on top of the first product or service
Create a loyal customer who will make you her or his first choice to buy the type of product or service you are selling
Respond correctly and efficiently to complaints, including complaints related to the price
Avoid the most common mistakes in store sales and customer relationships
Turn a dissatisfied customer into a satisfied and loyal customer
Do automatic sales - make customer interested in product and purchase at times when salesperson doesn't have time to dedicate to just one customer (because they are helping another customer etc.)
Requirements
- No prior experience in sales is required
Training duration
- Total training duration: 9 hours
Who this course is for:
- Retails Store Owners, Sales or Retail professionals or anyone desire to start a career in retail or consumer sales
Course contents
- Introduction to store selling
- Types of customers and proper communication with them
- Proper greeting of customers and why it's important
- Research of customer desires
- Offering of products and services
- Responding to customer complaints
- Selling the first product or service
- Consistently making sales of additional products or services on top of the first one
- Creating loyal customers
- The most common mistakes in store selling and how to avoid them
Take control of your sales results
Store salespeople training that unlocks your true potential
Drive real change in your business today
Because every customer counts
Five years later, we had doubled the size of the business and improved profitability. We saw a significant advantage in winning new business because of the negotiation skills.
Their extensive preparation, enthusiasm and follow up has made Swiftly Better an integral part of my team. The high standards they set are always achieved.
Very positive training. Key take aways for my team in the months since the seminar have included asking for something in return and being prepared.
My team saw significant improvements in revenue since the sales training. Preparation is much better. Value is being created, which is contributing to our higher closing rates.
